Financial Resources for Technology

Internet Access

I don’t have adequate internet access
Many internet providers are offering free or subsidized internet packages and hotspots. Consult this guide of free and subsidized internet options for details. Please note that this may not be an exhaustive list of the available options.
 
For international students and students for whom internet setup is not possible, please contact Student Technology for guidance.
 
 
I don’t have adequate cell phone data
Some cell data providers are offering free or subsidized data plans. Sprint and Mint Mobile have published information on their free and subsidized data plans. Please note that this may not be an exhaustive list of options.
 
Students for whom these data plans are not feasible should contact Student Technology for guidance.
 
My internet is too slow for online classes
There are steps you can take to improve your internet’s performance while taking classes. Learn more about your options here.
 
If you still feel your internet is too slow after trying these steps, see “I don’t have adequate internet access” above.
 
 

Hardware

I don’t have a working computer
Please contact SafetyNet as soon as possible for guidance.
 
My computer’s webcam, audio, or microphone are not functioning
Try these troubleshooting tips to address your computer’s functionality. If you still need help after trying these steps, contact Student Technology for assistance.
 
My computer is not compatible with the software I need for class
If you are unable to install necessary software on your computer, contact Student Technology for assistance.
 
I need special equipment other than a computer to complete classwork
Please coordinate with your professor for special circumstances or visit the Yale College Dean’s Office FAQ for more information on special academic circumstances.
 
 

Software

I don’t have the software I need for class
Most software necessary to complete coursework is available in the Yale Software Library. If your computer is not compatible with software you need, see “My computer is not compatible with the software I need for class” above.
 
If software necessary for class is not available in the Software Library, contact Student Technology for assistance. Please note we are unable to fulfill requests for software when its use is not required for a Yale course.