Internet/Email Help

For immediate help during an online class

If you require immediate assistance, please call the Yale ITS helpdesk at 203-432-9000 and select Option 2 (a dedicated line for faculty who need help with live online courses). Poorvu Center staff members are collaborating with ITS to provide timely answers and expert referrals.

Zoom

System Requirements & Recommended Internet Speeds

Internet Connectivity

Test Your Internet Speed: It might be helpful to check the speed and performance of your internet connection if your Zoom session has technical difficulties.

VPN

When to use VPN

How to set-up VPN

DUO/MFA

How to set-up Duo

Adding a new device with same phone number (PDF)

Adding an additional device (PDF)

Email/Collaboration Tools

Email access/account issues

CAS/Password

Change or reset your password

If you have a locked account you will need to contact the ITS Help Desk, 203-432-9000