For immediate help during an online class
If you require immediate assistance, please call the Yale ITS helpdesk at 203-432-9000 and select Option 2 (a dedicated line for faculty who need help with live online courses). Poorvu Center staff members are collaborating with ITS to provide timely answers and expert referrals.
Zoom
System Requirements & Recommended Internet Speeds
Internet Connectivity
Test Your Internet Speed: It might be helpful to check the speed and performance of your internet connection if your Zoom session has technical difficulties.
VPN
DUO/MFA
Enrolling and Managing Devices
Email/Collaboration Tools
CAS/Password
If you have a locked account you will need to contact the ITS Help Desk, 203-432-9000